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Case intelligence and records requests

A read of the whole file: the theory of the case, the issues, contradictions between sources, and the gaps you still need to fill.

Running case intelligence

  1. Open the case and go to Case intelligence (under Analysis).
  2. Click Run Case Intelligence. It takes 15 to 30 seconds and doesn't change your documents.

The report covers:

  • Case completeness, with the evidence that's missing and suggested next steps
  • Case theory: the plaintiff's and the defense's positions, and the key disputed and undisputed facts
  • Issue spotting: liability, causation, damages, credibility and procedural issues
  • Contradictions between sources, side by side

Each run uses one analysis from your monthly allowance. After you add documents, click Re-analyze to bring it up to date. On Pro and Pro Unlimited, Export PDF downloads the report.

Gaps and missing items

The Gaps & missing items panel lists what the file is missing or doesn't square with: gaps in treatment, records that are referenced but not in the file, inconsistent facts, missing deadlines and an incomplete demand package. These checks run automatically after documents finish processing. The open count also shows next to Case intelligence in the case sections and on the Overview under Needs your attention.

For each item you can:

  • View source to open the document that raised it
  • Resolve it once it's handled
  • Dismiss it if it doesn't apply. It won't be raised again. You can reopen resolved and dismissed items from the list below.

Requesting a missing record

For a missing record or a treatment gap, click Request it.

  1. Case Insight360 drafts the request from the case file: a medical records request (with a HIPAA cover note), a general records request letter, or a request for production to the opposing party. Choose the type and the signing attorney.
  2. Check the fields. Anything the file doesn't state is left blank and prints as a [placeholder] for you to complete.
  3. Click Download .docx for the letter, ready to put on letterhead and send.
  4. Set a Follow up by date and click Mark as requested.

The request then appears under Records requests in the panel. Everyone in your firm gets an email reminder when the follow-up date arrives and the record is still outstanding. When the record is uploaded, the matching item shows it as received and you click Resolve. You can also Mark received or Close a request yourself.

Drafting a request uses one analysis. The Word download is available on every plan.

The letterhead and signature come from your firm profile. A firm admin can fill it in under Account → Firm Profile (see Firm and team).